UR Medicine Primary Care

Information for Patients

New Patient Health History Form

For new patients, please take the time to complete this New Patient form and bring it to your first visit.

Patient Bill of Rights

View our Patient Bill of Rights document.

Health Care Proxy

The most difficult part about considering potential end-of-life decisions is thinking them through when you are relatively healthy, and then communicating them to your loved ones. Once you have done this, obtaining and filling out the forms should be easy.

DoYourProxy.org is the first website to offer a free online tool that allows you to quickly and easily create, print, and save the forms required when completing one of the following documents:

  • A health care proxy is a legal document that lets you name a healthcare agent - that is, someone you trust to make health care decisions for you if you are unable to make decisions for yourself in the future. It also gives you the option of listing specific health care wishes.
  • A living will allows you to leave written instructions that explain your health care wishes, especially about end-of-life care, should you be unable to speak for yourself in the future.

You can obtain additional information and forms on the New York State Department of Health website.


With billing and insurance questions, we always strive to make things simple. So in all of our Primary Care offices, our staff is ready to help.

We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid as well as others.

Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card.

The Center for Primary Care is committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. The Charity Care Program helps those who are unable to pay medical bills from any URMC facility or physician. You may qualify for discounts on medical care through the Charity Care Program if:

  • You do not have health insurance
  • You have health insurance but it does not cover all of the medical care you need
  • You are not eligible for Medicaid
  • You meet financial criteria

Please call our Customer Service Staff today at (585) 758-7650 or out of area toll free at 1-888-925-4301.

Medicine of the Highest Order